Business Name: VENIN Agency
Website: veninagency.com
Contact: admin@veninagency.com

Welcome to VENIN Agency (“VENIN,” “we,” “our,” or “us”). By accessing this website, submitting a form, booking a call, purchasing services, or working with VENIN, you agree to the following Terms & Conditions.

1. Use of This Website

This website is intended to provide information about VENIN Agency, our services, offers, portfolio, and booking opportunities.

You agree not to use this website for any unlawful purpose, to interfere with the website’s operation, or to attempt to access information, systems, or content you are not authorized to access.

2. Services

VENIN Agency provides brand identity, creative direction, marketing strategy, website design, campaign direction, advertising support, and related services for beauty and wellness professionals.

Specific services, deliverables, timelines, payment terms, communication expectations, revisions, cancellations, and project details will be outlined in a separate proposal, invoice, agreement, or Service Level Agreement. If there is a conflict between these Terms & Conditions and a signed client agreement, the signed client agreement will control.

3. Booking Calls and Applications

Submitting a form, booking a call, or applying to work with VENIN does not guarantee acceptance as a client.

VENIN reserves the right to decline inquiries, applications, or projects that are not aligned with our services, values, capacity, or business model.

4. Payments

Payments may be collected through Stripe or another secure third-party payment processor. VENIN does not store full credit card or banking information on this website.

By submitting payment, you agree to provide accurate billing information and authorize the payment processor to charge the payment method provided.

Stripe’s own terms may apply to payment processing, disputes, refunds, reversals, and chargebacks. Stripe states that businesses using Stripe are responsible for disputes, refunds, and reversals according to its services agreement.

5. Refunds and Cancellations

Unless otherwise stated in a signed agreement, invoice, proposal, or Service Level Agreement, payments made to VENIN are non-refundable once work has begun, strategy has been delivered, onboarding has started, or project time has been reserved.

Monthly services may require written cancellation notice, such as a 14-day cancellation notice, if stated in the client’s signed agreement.

Any cancellation, refund, pause, or termination terms will be outlined in the client agreement or Service Level Agreement.

6. Project Timelines

Project timelines vary based on service type, client responsiveness, asset collection, approvals, revisions, and scope.

Full account setup, onboarding, campaign setup, or other operational setup may require up to 14 business days, depending on the service and information provided by the client.

Delays in submitting required materials, approvals, access, or feedback may delay the project timeline.

7. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, brand assets, login access, service details, pricing, policies, images, videos, and any other materials required to complete the work.

Clients are also responsible for ensuring that their business practices, service claims, licensing, customer communications, and advertising claims comply with applicable laws and industry standards.

8. Marketing, Advertising, and Results

VENIN may provide strategy, creative direction, advertising support, campaign assets, and performance guidance. However, VENIN does not guarantee specific results, revenue, leads, bookings, cost per lead, cost per click, return on ad spend, or business growth.

Marketing performance may vary based on many factors, including audience, offer, location, pricing, reputation, client follow-up, advertising budget, platform behavior, competition, market conditions, and client experience.

9. Automated Follow-Up, Email, and SMS

If VENIN helps create or support automated follow-up systems, email campaigns, SMS reminders, or client rebooking messages, the client is responsible for obtaining proper consent from their customers before sending marketing communications.

Commercial emails must follow applicable email marketing laws, including requirements such as truthful subject lines, a clear opt-out method, and a valid physical postal address. The FTC explains that commercial emails must include a valid physical postal address and allow recipients to opt out.

VENIN may assist with setup or strategy, but the client is responsible for the legality and accuracy of their contact lists, consent records, customer communications, and business practices.

10. Intellectual Property

All original designs, copy, strategy, templates, presentations, website designs, graphics, and creative materials produced by VENIN remain the intellectual property of VENIN until full payment has been received, unless otherwise stated in a signed agreement.

Once full payment is received, the client receives the usage rights described in their agreement. VENIN may retain the right to use completed work for portfolio, marketing, social media, case study, or promotional purposes unless otherwise agreed in writing.

Clients may not copy, resell, redistribute, or claim ownership of VENIN’s internal processes, frameworks, templates, presentations, strategy documents, or proprietary systems unless explicitly granted in writing.

11. Client Content and Materials

Clients are responsible for ensuring that any images, videos, fonts, logos, copy, testimonials, claims, business information, and materials provided to VENIN are legally owned, licensed, or authorized for use.

VENIN is not responsible for legal claims resulting from client-provided materials, inaccurate information, unlicensed assets, or unauthorized content.

12. Website Content

The information on this website is provided for general informational and promotional purposes. While we aim to keep information accurate and current, VENIN does not guarantee that all website content is complete, current, or error-free.

We reserve the right to update, change, remove, or replace website content at any time.

13. Third-Party Tools and Links

VENIN may use or recommend third-party platforms such as Stripe, website platforms, scheduling tools, CRM tools, email platforms, analytics tools, advertising platforms, or other software.

We are not responsible for third-party websites, platforms, outages, pricing changes, policies, limitations, errors, or service interruptions.

14. Privacy

Your use of this website is also governed by our Privacy Policy. VENIN may collect information such as name, email, phone number, contact form submissions, booking/application information, payment information through Stripe, and analytics/cookies.

The FTC recommends businesses understand what personal information they collect, where it flows, and who has access to it as part of protecting consumer data.

15. Limitation of Liability

To the fullest extent permitted by law, VENIN Agency is not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website, services, third-party platforms, marketing results, business decisions, or client outcomes.

VENIN’s total liability for any claim related to services will not exceed the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless VENIN Agency from any claims, losses, damages, liabilities, costs, or expenses arising from your use of this website, your breach of these Terms, your business practices, your customer communications, your advertising claims, or materials you provide to VENIN.

17. Changes to These Terms

VENIN may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms.

18. Governing Law

These Terms & Conditions are governed by the laws of the State of Arizona, unless otherwise stated in a signed agreement.

19. Contact

For questions about these Terms & Conditions, contact:

VENIN Agency
Website: veninagency.com
Email: admin@veninagency.com